Shipping Policy

The Phone Warehouse Shipping Policy

Handling time:

1-2 business days (Mon-Fri).
Order cutoff time: 9:00am.

Please note:

if stock is unavailable to fulfill the order at the time of purchase, we will contact you as the dispatch period may be extended.

Local pick-up:

free of cost.
from our store at 1028 Samford Rd, Keperra, QLD 4054, Australia (we will contact you when your order is ready for pickup).
available Mon-Fri (9:00am-6:00pm), Sat-Sun (9:00am-4:00pm).

Orders shipped within Australia:

via Australia Post.
from our Brisbane, Australia warehouse.
to residential, business, PO Box and Parcel Locker destinations.

Express Shipping - 1-4 business days, $14.90
Standard Shipping - 2-8 business days, $7.90
*Delivery times may vary from state to state, city to city and for metro or regional areas.

Orders shipped internationally (outside of Australia):

via Australia Post air mail services.
from our Brisbane, Australia warehouse.
subject to shipping carrier guidelines and destination country import regulations.
subject to border control and customs clearance procedures.

New Zealand:

Express International (NZ) - 5-8 business days, $35
Standard International (NZ) - 5-9 business days, $20
*Delivery times may vary from state to state, city to city and for metro or regional areas.

Rest of world:

Express International - 5-10 business days, $45
Standard International - 5-12 business days, $30
*Delivery times may vary from state to state, city to city and for metro or regional areas.

Contact Us:

For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:

Phone: 0402 227 770

Email: info@thephonewarehouse.com.au

Mailing Address: 1028 Samford Road, Keperra, QLD 4054, Australia